--- title: Get the USA Truck Office Staff Case Study description: USA Truck is building a culture of retention by asking for instant, anonymous feedback from the inside out. --- [![](https://go.workhound.com/hubfs/WorkHound%20Logo.svg)](https://go.workhound.com/?hsLang=en) # USA Truck: Company Culture Revolutionized for Drivers and Staff ### Expansion to Front-Office Provides Employee Support Following a successful effort to offer a continuous feedback resource to drivers, USA Truck expanded WorkHound to office staff and technicians in Q3 - 2020. Learn how a more engaged front office staff positively impacts company-wide retention:  - The Impact of Gathering Feedback - Navigating the Pandemic - USA Truck's Tangible Results *“Before WorkHound, our employees were guarded and lacked trust in leadership. After WorkHound, our employees are empowered and engaged.”* ***-Nick Wakefield, VP of HR, Driver Recruiting and Retention - USA Truck*** ![USA Truck Office Staff (1)](https://go.workhound.com/hs-fs/hubfs/USA%20Truck%20Office%20Staff%20(1).png?width=310&name=USA%20Truck%20Office%20Staff%20(1).png)   #### About Us WorkHound tackles costly turnover by raising the voice of frontline workers and resolving worker concerns in industries where workers are dispersed and get little time with managers, like trucking, warehousing, and healthcare. WorkHound improves communication, trust, and boosts productivity, ultimately leading to higher retention, greater satisfaction, and a growing bottom line. [Learn More at WorkHound.com](http://WorkHound.com/) #### Contact Us \[fa icon="phone"\] [(423) 591-6090](https://www.google.com/search?q=workhound+phone&rlz=1C5CHFA_enUS784US784&oq=workhound+phone&aqs=chrome..69i57j69i60.1630j0j1&sourceid=chrome&ie=UTF-8#) \[fa icon="envelope"\]  [info@workhound.com](mailto:info@workhound.com) \[fa icon="home"\]  715 Cherry St., Chattanooga Tennessee [\[fa icon="facebook-square"\]](https://www.facebook.com/workhoundapp/) [\[fa icon="linkedin-square"\]](http://linkedin.com/company/workhound/) [\[fa icon="twitter-square"\]](https://twitter.com/workhoundapp/)  Copyright 2026 | Designed with \[fa icon="heart"\] by [HubSpot](https://www.hubspot.com) \[fa icon="chevron-up"\]